Terms & Conditions

Last Updated: September 13, 2026

Welcome to Zivishq.com (the “Website”). This Website is owned and operated by Zivishq Jewels (“Zivishq”, “we”, “us”, or “our”). By accessing, browsing, or making a purchase on Zivishq.com, you (“User”, “Customer”, or “You”) agree to be bound by the following Terms and Conditions (“Terms”).

Please read these Terms carefully before using our Website or placing an order.

1. General Conditions & Eligibility

• • By using this Website, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any breach of these Terms.
  • Unauthorized use of this Website or its content may give rise to a claim for damages or be a criminal offense.

2. Products, Pricing & Accuracy

• • Product Descriptions: We make every effort to display the colors, dimensions, and details of our fine and fashion jewelry as accurately as possible. However, actual colors may vary depending on your device screen settings.
  • Pricing & Availability: All prices listed are in INR (Indian National Rupees) and are inclusive of applicable taxes, unless stated otherwise. Prices, stock availability, and promotion details are subject to change without prior notice.
  • Pricing Errors: In the event that a product is listed at an incorrect price due to a typographical or system error, Zivishq reserves the right to cancel or decline any orders placed for that product, regardless of order confirmation or payment authorization.

3. Orders & Payment Security

• • Order Acceptance: Receiving an electronic order confirmation does not signify our final acceptance of your order. Zivishq reserves the right to accept, decline, or limit your order for any reason prior to dispatch.
  • Payment Gateways: All payments are processed securely via PCI-DSS compliant payment aggregators (such as Razorpay, Stripe, CCAvenue, Cashfree, or PayPal). We do not store your credit/debit card details or banking passwords on our servers.
  • Authorized Transactions: By initiating a payment, you warrant that you are the authorized holder of the payment instrument used.

4. Shipping & Delivery

• • Shipping timelines, delivery charges, and international shipping options are governed by our Shipping & Delivery Policy.
  • Delivery estimates are provided for convenience; Zivishq is not liable for minor logistics delays caused by courier partners, weather conditions, or unforeseen political/national events.

5. Returns, Cancellations & Refunds

• • All order cancellations, returns, exchanges, and refund requests are strictly governed by our Return, Cancellation & Refund Policy.
  • Prepaid refunds will strictly be issued to the original source of payment in compliance with banking and payment gateway guidelines.

6. Intellectual Property Rights

• • All contents on Zivishq.com—including logos, brand names, product designs, graphics, text, images, videos, button icons, and software code—are the exclusive property of Zivishq Jewels and protected under applicable copyright, trademark, and intellectual property laws.
  • You may not copy, reproduce, modify, distribute, publish, or commercially exploit any content from this Website without prior written permission from Zivishq.

7. User Conduct & Prohibited Uses

When accessing or using Zivishq.com, you agree not to:

• • Use the Website for any unlawful, fraudulent, or unauthorized purpose.
  • Attempt to bypass security features, gain unauthorized access to server systems, or inject malicious code (viruses, malware, worms).
  • Scrape, extract, or mine data from the Website using automated bots or scripts.
  • Transmit abusive, defamatory, or objectionable content via customer reviews or support channels.

8. Limitation of Liability

• • To the fullest extent permitted by applicable law, Zivishq shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or Website.
  • Zivishq’s total cumulative liability for any claim related to a product purchase shall not exceed the actual purchase price paid by the customer for that specific item.

9. Indemnification

You agree to indemnify, defend, and hold harmless Zivishq Retail Private Limited, its directors, employees, partners, and agents from any third-party claims, liabilities, losses, damages, or legal expenses resulting from your violation of these Terms or misuse of the Website.

10. Governing Law & Dispute Resolution

• • These Terms and any separate agreements shall be governed by and construed in accordance with the laws of India.
  • Any legal action, dispute, or proceedings arising out of or related to Zivishq.com shall be subject to the exclusive jurisdiction of the courts located in KANPUR, Uttar Pradesh, India.

11. Changes to Terms & Conditions

We reserve the right to update or modify these Terms at any time without prior notice. The updated version will be effective as soon as it is published on the Website. Your continued use of the Website following any updates constitutes acceptance of the revised Terms.

12. Merchant & Legal Contact Information

If you have questions, feedback, or legal inquiries regarding these Terms & Conditions, please reach out to our legal department:

• • • Legal Entity Name: Zivishq Jewels
    • Email: [email protected]
    • Helpline / WhatsApp: +91 74588 18795
    • Registered Address: C/O Jyoti Machinery Store, Krishna Nagar, Bahua, Fatehpur – 212663, India
    • Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST