Shipping & Delivery Policy

Last Updated: September 13, 2026

At Zivishq, we are committed to delivering your exquisite jewelry safely, securely, and in a timely manner. Every order is packed in tamper-evident luxury packaging and shipped via insured courier partners to ensure your purchase reaches you in perfect condition.

Please read our shipping practices, dispatch timelines, and delivery terms below.

1. Order Processing & Dispatch Timelines

• • • Standard Stock Products: Orders for ready-to-ship items (silver & fashion jewelry) are processed and dispatched within 1 to 2 business days following payment confirmation.
    • Made-to-Order / Solid Gold & Fine Jewelry: Custom-made items or specific gemstone selections take 5 to 7 business days for crafting, quality check, and packaging prior to dispatch.
    • Customized / Engraved Products: Personalized items require 7 to 10 business days of production time before shipping.
    • Dispatch Hours: Orders are processed and dispatched Monday through Saturday, excluding public holidays.

2. Shipping Charges & Delivery Timelines

Note: Delivery times are estimates provided by our logistics partners and may vary slightly for remote pincodes or during festive peak seasons.

3. Cash on Delivery (COD) Guidelines

• • • COD is available across select pincodes in India for orders up to a maximum value of ₹10,000.
    • A nominal COD handling fee of ₹99 is applied at checkout to cover courier collection charges (this fee is non-refundable).
    • An automated phone or WhatsApp verification call will be made to confirm COD orders prior to dispatch. Unconfirmed orders will be put on hold.

4. Logistics & Shipment Tracking

• • Trusted Partners: We partner with premier courier agencies (such as Blue Dart, Delhivery, DTDC, and FedEx) to handle your shipments with utmost care.
  • Real-time Tracking: As soon as your package is dispatched, you will receive an email and SMS containing your tracking number (AWB) and a direct tracking link.
  • Insured Transit: All Zivishq shipments are 100% transit-insured against loss or damage during transit until delivered to your specified shipping address.

5. Delivery Attempts & Tamper-Evident Packaging

• • Delivery Authorization: For security reasons, high-value orders (Gold/Diamond jewelry) may require an OTP (One Time Password) or signature upon delivery.
  • Delivery Attempts: Courier partners will attempt delivery up to 3 times. If you are unavailable, the package will be returned to our fulfillment center. Re-shipping charges may apply for failed delivery attempts due to incorrect addresses or repeated unavailabilities.
  • Package Inspection: All Zivishq shipments are dispatched in tamper-evident outer boxes. Do not accept any package that appears opened, damaged, or tampered with. Refuse the delivery immediately and contact our support team.

6. International Shipping & Customs Duty

• • We ship to select international locations worldwide.
  • Duties & Taxes: International orders may be subject to import duties, customs taxes, and local VAT levied by the destination country once the shipment arrives. These charges are the sole responsibility of the customer.
  • Zivishq is not responsible for customs delays or clearance holds imposed by destination authorities.

7. Damaged or Lost Shipments

• • Damaged Packages: If your shipment arrives damaged or items are missing, please notify us within 48 hours of delivery at [email protected] along with an unboxing video and package photos.
  • Lost Shipments: If a shipment is declared lost by the courier partner, Zivishq will process a complete replacement or a 100% full refund to your original payment source.

8. Merchant & Customer Support Contact Information

For any shipping queries, delivery updates, or address modification requests (prior to dispatch):

• • • Legal Entity Name: Zivishq Jewels
    • Email: [email protected]
    • Helpline / WhatsApp: +91 74588 18795
    • Registered Address: C/O Jyoti Machinery Store, Krishna Nagar, Bahua, Fatehpur – 212663, India
    • Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST