Privacy Policy

Effective Date: August 01, 2026

Last Updated: September 13, 2026

At Zivishq (accessible from zivishq.com), we prioritize the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, purchase our jewelry, or interact with our services.

1. Information We Collect

We collect several types of information to process your orders and provide a seamless shopping experience:

A. Personal Information You Provide

• • • Contact Information: Full name, email address, phone number, and delivery/billing address.
    • Account Information: Username, password, and order history if you create an account.
    • Payment Information: Payment card details, UPI IDs, or banking credentials (processed securely via our third-party payment gateways; we do not store raw payment card data on our servers).
    • Customer Support Data: Information you share when contacting our customer care team via email, chat, or form.

B. Automatically Collected Data

• • • Device & Usage Details: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the site.
    • Cookies & Tracking Technologies: We use cookies, pixel tags, and local storage to remember your cart items, keep you logged in, analyze site traffic, and deliver personalized ads.

2. How We Use Your Information

We use your data for the following operational and legal purposes:

• • • Order Processing: Fulfilling orders, processing payments, arranging shipping, and delivering jewelry to your doorstep.
    • Account Management: Creating and managing your user account and loyalty rewards.
    • Communication: Sending order confirmations, shipping updates, tracking details, and responding to support queries.
    • Marketing: Sending promotional offers, new collection announcements, and newsletter updates (you can opt out at any time).
    • Personalization: Recommending jewelry designs based on your browsing habits and preferences.
    • Security & Fraud Prevention: Detecting, preventing, and investigating fraudulent transactions or security breaches.
    • Legal Compliance: Complying with applicable laws, tax obligations, and regulatory requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted partners strictly necessary to run our business:

• • • Service Providers: Third-party vendors who assist with payment processing, logistics/shipping, web hosting, data analytics, email distribution, and customer support.
    • Legal & Regulatory Authorities: When required by law, subpoena, or government regulation, or to protect the rights, property, and safety of Zivishq, our users, or others.
    • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, customer information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may impact your ability to use certain feature on zivishq.com, such as maintaining items in your shopping cart or completing checkout.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. Transactions involving sensitive financial data are encrypted using Secure Socket Layer (SSL) technology.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and comply with tax and legal requirements.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• • • Access & Portability: Request a copy of the personal information we hold about you.
    • Correction: Request updates or corrections to incomplete or inaccurate data.
    • Deletion: Request that we delete your personal data, subject to certain legal exceptions.
    • Opt-Out: Unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any modifications will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Team at:

• • • Brand Name: Zivishq®
    • Website: https://www.zivishq.com
    • Email: [email protected]
    • Phone: +91-7458818795
    • Address: C/O Jyoti Machinery Store, Krishna Nagar, Bahua, Fatehpur – 212663